Members of the Wedding and Hire Car Association of Victoria (Inc.) are committed to the Code of Ethics with the following ethical guidelines:

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TOWARDS THE PUBLIC 
 

• To provide excellence in service, presentation and reliability

• To offer only properly licensed vehicles

• To ensure chauffeurs are properly certified for vehicle classification

• To have working knowledge of other members vehicle’s such that appropriate referrals may be made in the public interest

• To provide the actual vehicles booked

• To honour rates agreed at the time of booking

• To fairly consider refunds of deposits if booking is cancelled

 

TOWARDS OTHER MEMBERS
 

• To assist other members to fulfil obligations in respect of services to the public

• When assisting another member to cover a booking to credit that member when dealing with the client

• To honour agreements

• Not to publicly criticise other members’ services

 

TOWARDS THE ASSOCIATION
 

• To respect other members’ views such that the friendly, co-operative and constructive relationships are encouraged between Association members

• To actively promote the benefits of membership of the association to other colleagues in the industry

• To refer appropriate booking opportunities first to Association members

• To use the Association accreditation when placing advertisements

• When representing the Association to fairly represent the majority view of its members

• To consider carefully the maintenance of harmony within the Association before objecting to other members’ applications

• To be prepared to support endorsed Association promotions

• When representing the Association at an endorsed promotion to recognise the unified nature of the promotion rather than individual businesses

• Not to engage in practices which may bring the Association into disrepute or undermine its position within the industry.