CODE OF ETHICS 2019

Members of the Wedding Car Association of Victoria (Inc.) are committed to the following ethical guidelines:

TOWARDS THE PUBLIC

To provide excellence in service, presentation and reliability
To offer only properly licensed vehicles
To ensure chauffeurs are properly certified for vehicle classification
To have working knowledge of other members vehicle’s such that appropriate referrals may be made in the public interest
To provide the actual vehicles booked
To honour rates agreed at the time of booking
To fairly consider refund of deposits if booking cancelled

TOWARDS OTHER MEMBERS

To assist other members to fulfil obligations in respect of services to the public
When assisting another member to cover a booking to credit that member when dealing with the client
To honour agreements
Not to publicly criticise other members’ services

TOWARDS THE ASSOCIATION

To respect other members’ views such that the friendly, co-operative and constructive relationships are encouraged between Association members
To actively promote the benefits of membership of the association to other colleagues in the industry
To refer appropriate booking opportunities first to Association members
To use the Association accreditation when placing advertisements
When representing the Association to fairly represent the majority view of its members.
To consider carefully the maintenance of harmony within the Association before objecting to other members’ applications for further licences
To be prepared to support endorsed WCA promotions
When representing the Association at an endorsed promotion to recognise the unified nature of the promotion rather than individual businesses.
Not to engage in practices which may bring the Association into disrepute or undermine its position within the industry.